Thornbury Veterinary Hospital was established in 2012, by Dr Ashleigh Long and Dr Siena Capp to help serve animals and their owners in Melbourne Australia.  With an amazing team of vets and nurses and  over 40 years experience in small animal medicine between the two, the hospital has been able  to offer a huge range of services to assist pets and pet owners from general health advice to surgeries.  With utmost importance put on the bond between humans and animals, Thornbury Veterinary Hospital knows how illness and behavioral problems can affect the relationship between pets and owners. With the purpose of servicing more owners and helping more animals,  Dr Long and Dr Capp were looking for a way to be more accessible to their clients and to differentiate Thornbury Veterinary Hospital from their competitors by offering Telemedicine Consults. 

The Process

Dr Long and Dr Capp decided to team up with Yondo to create a great user experience for their customers by taking advantage of the Yondo Onboarding Package. Through this, Yondo Developers were able to create a Custom Online Store Template to seamlessly match their Yondo store pages to their personal website. Thornbury Veterinary Hospital saw an immediate benefit to being able to not only offer their consults online, but also having every step of their customer journey handled by a single platform. These virtual consults allowed the clinic to service more customers and also to alleviate a huge amount of stress for both the animals they treat and their owners.